Shipping policy

Processing Times
We put a lot of care into every piece we make, so a little time is needed before your jewellery is ready to ship. Because each item is handmade, processing times can vary — usually between 1–5 business days (unless we share otherwise on our socials).

If you order multiple items, we’ll ship them together once everything is ready. If you’d like some items sent sooner, we’re happy to do that -- please leave a note at checkout and we will try our best to accelerate your order.

Imperfections 
Every piece is handmade, which means tiny quirks are part of their personality! Things like slightly irregular bead shapes, natural gemstone blemishes, or subtle color/size differences from what you see on screen are totally normal. Pearls especially are unique little gems — no two will look exactly the same (and that’s what makes them special).

Lost an earring?
It happens! Reach out to us and we will guide you to purchase one single earring to match replace the lost one.

Repairs & Care
Some of our designs are delicate and need a gentle touch. If parts are bent, scratched, or pulled too roughly, they may break. Please store and handle your pieces with care. If something does happen, let us know — we’re always happy to help with a repair or replacement where possible.

Shipping & Courier Issues
Once your order leaves us, it’s in the hands of the to the courier company. We can’t be responsible for delays, lost or stolen packages, or the time it takes the courier to scan your parcel. 

Customs/ Import Duty
Buyers are responsible for any customs or import duties imposed. Please kindly refer to your country guideline regarding international purchases. We are not responsible for any delay in any customs.

Parcel Loss Disclaimer
Fixxture.co will not be responsible for any lost parcel once it is handed over to delivery services.