Gift cards available for purchase. FREE shipping on all orders WORLDWIDE $120 and above.

Shipping & Delivery

Free Shipping on all orders when you spend $120 AUD and above. Applies on international deliveries too!

 

Packaging ------
All orders on our website will be packaged in a box as "gift ready". 

We are all about that twinkle in excitement while unboxing your handmade jewellery.

While we try to feed on that, we try our best to minimize packaging waste too.
Any bubblewrap in your package has been upcycled: i.e from mails we received personally. We'd love you to do the same!
All orders on our website will be packaged in an unbleached Kraft jewellery box, with paper tissue stuffing and a thankyou/jewellery card.

"We don't need a handful of people doing zero waste perfectly. We need millions of people doing it imperfectly" - Anne-Marie Bonneau

If you ordered multiple items and would like to minimize packaging waste, please let us know and leave a comment when you checkout. We will put all your orders in a single box for shipment instead.

 

Processing Times -----

We treasure the time we spend on our jewelleries. As we continually strive to produce wearable art in the time given, we need you to know that each piece goes through a meticulous process from raw material.

Each product has different processing time due to the nature of handmade, please allow 5-10 business days for us to work on your order.

Please read the description on each product page to gauge the processing time.

If you have purchased multiple items, we will ship all products together accordingly. If you'd like to opt for quicker shipments for some of the products, buyer is responsible for extra delivery charge.

 

Delivery within Australia ------

Free Shipping on all orders when you spend $120 AUD and above.

Domestic orders will be sent via Australia Post with tracking, we offer flat rate shipping of standard $8 or $12 express shipping (next business day). You will be notified either by email or text message when your parcel is on its way.


You can track your package through the Australia Post website here.
If your parcel has been lost in transit you can contact Australia post on 13 76 78.

 

International Delivery ------

Free Shipping on all orders when you spend $120 AUD and above.

*All prices below are in Australian Dollars (AUD)

Malaysia - $8 

Singapore - $8

Rest of the World - $14 

If you'd like to opt for express shipping, please send us an email at fixxture.co@gmail.com

 


– NOTE: Most international shipping takes 5-15 workdays to be delivered – *Delivery times may vary depending on the time taken for the customs to clear your order.

 

Customs/ Import Duty ------
Buyers are responsible for any customs or import duties imposed. Please kindly refer to your country guideline regarding international purchases. We are not responsible for any delay in any customs.

 

Returns/ Exchange ------
Fixxture jewelleries are all handmade, please allow slight variation between products. If there are any defects found on your jewellery, please email us fixxture.co@gmail.com and send us a photo of the product within the first 3 days upon receiving your product. We will review it on case to case basis. Buyers are responsible for any delivery fee incur for returns or exchange.

 

Parcel Loss & Damage Disclaimer ----
Fixxture.co will not be responsible for any lost parcel or damages once it is handed over to delivery services. It is buyer's responsibility to ensure that their shipping address is correct & accurate. All jewelleries will be shipped in a kraft jewellery box to protect your jewellery. Fixxture.co will not be responsible for any dented/damaged boxes & jewelleries. In the unlikely event, buyer should be aware of the risk of damage through courier services.